Our customers have high expectations about Plasser India machines: they want greater outputs, faster project implementation, higher quality of work, and – last but not least – increased cost-efficiency. Our technical service ensures that these expectations are met from the very first day. As soon as a machine reaches the customer, the specialists responsible for technical customer service begin their work.
Once the machine has reached the customer's premises, our technical service ensures that it is put into operation properly, meaning that all machine functions work perfectly from the very first day.
During the following practical training of the machine personnel, enormous potentials are unlocked: the machine's economic benefit increases with the ability to operate it correctly and efficiently. Practical experience has confirmed this time and time again. Practical training, particularly in the beginning, helps unlock the machines' full potential and prevents operating errors, which can incur considerable costs.
Expert maintenance is crucial to ensure that a machine works cost-efficiently and is available for as long as possible. Our service technicians' expertise makes this possible. Gained in many years, we share this knowledge and expertise with the maintenance staff of our customers. This creates the basis for operating the machines cost-efficiently for as long as possible.
When the contractually agreed warranty period of our machines comes to an end, our technical service continues to be available at any time. We offer competent support via telephone or the Internet, allowing many problems to be solved immediately. It goes without saying that we also offer on-site support and carry out repairs.